Customer Service Workshop

At McMillan, we understand that each organisation has unique needs and requirements. That’s why we work closely with you to customise a training solution that addresses your specific challenges and provides tangible benefits.

Our approach begins with a consultation process where we listen to your goals, objectives, and desired outcomes. We take the time to understand your business context, industry, and target audience. This collaborative process ensures that the training program we develop aligns perfectly with your needs.

For our standard workshops, consultation and basic customisation are included in the standard course rate. We believe that tailoring the content to your specific context is essential to maximise the learning impact and relevance for your employees.

In cases where you require new or highly customised content development, we are more than happy to work with you. Simply reach out to us, and we will provide you with a personalised quote based on the scope and complexity of your requirements.

Our aim is to assist and support our clients in a safe and non-threatening learning environment. We prioritise flexibility and responsiveness, making quick decisions to adapt to your changing needs. Your business goals are at the forefront of everything we do.

Contact us today to discuss your training needs and let us help you achieve your business goals effectively and efficiently.

Face-to-Face Workshops:

Engage your employees in dynamic and interactive learning experiences through our face-to-face workshops. Our expert instructors will deliver the training directly to your location, allowing for real-time interaction, group activities, and personalized guidance. Choose from a variety of workshop durations tailored to your specific needs.

Online Workshops:

Experience the convenience of our online workshops, where your employees can participate from anywhere in the world. Our virtual platform enables live interactions, multimedia presentations, breakout sessions, and collaborative learning, ensuring an engaging and interactive experience. Select from various workshop durations to accommodate your schedule.

Online Self-Paced Courses:

Empower your employees with the flexibility to learn at their own pace with our online self-paced courses. Our comprehensive course materials, including videos, readings, and quizzes, are accessible 24/7, allowing individuals to tailor their learning journey to their schedule and progress at a comfortable pace. Choose from a range of course durations that suit your learning objectives.

Coaching Services:

Elevate your employees’ skills and capabilities through personalized coaching services. Our experienced coaches will provide one-on-one guidance, feedback, and support, addressing specific challenges and helping individuals develop their strengths and achieve their professional goals. Coaching sessions are available in various durations to cater to your specific needs.

Blended Learning Programs:

Harness the power of blended learning, combining the best of both worlds – online and face-to-face. Our blended programs offer a mix of online modules and in-person workshops, creating a comprehensive and flexible learning experience that maximizes engagement and knowledge retention. Select the duration that best aligns with your learning objectives and availability.

We offer a variety of duration options for our workshops:

Full Day (7 hours)

Dive deep into the subject matter with a comprehensive full-day workshop that allows ample time for in-depth discussions, practical exercises, and hands-on activities.

Half Day (3 hours)

Get a focused learning experience in a half-day workshop, where key concepts and skills are covered efficiently and effectively.

Masterclass (120 minutes)

Explore a specific topic in-depth during a concise and engaging masterclass that provides targeted insights and practical takeaways.

Intensive (2-3 days)

Immerse yourself in an intensive workshop spanning multiple days, providing a comprehensive learning experience with ample time for practice, group activities, and in-depth discussions.

Each duration option can be tailored to your specific requirements and learning objectives. Please contact us for more details on our workshop offerings.

We offer our workshops and training sessions at various convenient locations. Whether you prefer an in-person experience or an online setting, we have options to suit your needs.

Our physical training facilities are equipped with state-of-the-art amenities and provide a comfortable and conducive learning environment. We carefully select our locations to ensure easy accessibility, ample parking, and proximity to public transportation.

For online workshops and self-paced courses, you can access them from anywhere with an internet connection. Our virtual learning platform offers a seamless and interactive experience, allowing you to participate in the training from the comfort of your own location.

Please note that additional costs may apply for training conducted at one of our physical locations or for interstate travel outside of the ACT. We will provide you with a detailed quote that includes any additional costs based on your specific requirements.

Flexible Training Schedule:

We understand the importance of convenience and flexibility when it comes to training. At McMillan, we work closely with our clients to select training dates and times that best suit their needs. We aim to accommodate your busy schedules and ensure minimal disruption to your daily operations.

Whether you prefer weekday sessions, weekend workshops, or specific time slots, our team will collaborate with you to create a training schedule that works best for your organization. We value your time and strive to provide a seamless experience from start to finish.

Please feel free to contact us to discuss your training requirements and preferred schedule. We are committed to delivering exceptional training solutions tailored to your specific needs.

Participating in our workshops offers a range of valuable benefits for your employees and organisation:

• Enhanced Skills: Our workshops provide practical knowledge, tools, and techniques that enable your employees to enhance their skills and competencies in specific areas.
• Professional Development: By investing in training, you demonstrate a commitment to your employees’ professional growth, fostering a culture of continuous learning and development.
• Improved Performance: The knowledge gained through our workshops empowers your employees to perform their roles more effectively, resulting in improved individual and team performance.
• Increased Efficiency: Our training equips your employees with streamlined processes and best practices, helping to optimize workflows and increase operational efficiency.
• Team Collaboration: Through interactive exercises and group activities, our workshops foster teamwork and collaboration, enhancing communication and cooperation among employees.
• Adaptability: Our workshops focus on equipping participants with skills and strategies to adapt to evolving industry trends, technological advancements, and changing work environments.

These benefits contribute to the overall growth and success of your organisation, enabling you to stay competitive and meet the challenges of today’s business landscape.