Customer Service Workshop

We Can Tailor This Customer Service Workshop to your workplace

Customer Service Workshop

The Customer Service Workshop will help you understand the meaning of service. 

At McMillan, we remain 100% flexible and responsive to support the needs of our clients and, as a preferred supplier to Government, ensure that everything we do and offer aligns with the future action plan and APS strategy towards 2025.

McMillan Staff Development (McMillan) is a Registered Training Organisation delivering nationally recognised qualifications and custom workshops.

Customer Service

Customer Service Workshop Overview

Effective customer service is an art and a learned skill. Training staff to handle customers with confidence and efficiency is essential for good customer service and for business profit and growth.

This program is designed to work through the key areas of success in customer service:

  • Identifying your clients

  • Identifying your clients’ needs and how that matches what you have to offer

  • Seeing complaints as opportunities

  • Identifying trends in client requirements

More Information

We offer;

  • Full Day (7 hours)
  • Half Day (3 hours)
  • Masterclass (90 minutes)

Contact us to book a time that suits your workplace.

By the end of this course participants will be able to:

  • Plan to meet internal and external customer requirements

  • Ensure delivery of quality products and services

  • Monitor, adjust and report on customer service

Our straightforward approach is specifically tailored to our clients’ unique needs. We offer practical solutions that will improve the dynamics and enhance the productivity of your business.​

  • The workshop will be contexualised to your workplace;

  • Training personnel are highly qualified and experienced;

  • We provide you with the best support and encouragement;

  • Training can be delivered on site at your workplace;

  • Training resources are of the highest standard;

  • We are flexible to take into account your requirements.

Inclusions & Investment

We work with you to customise a solution that will address your needs & provides tangible benefits!

Consultation and basic customisation is included in the standard course rate for all our workshops.

If we need to work with you to develop new or highly customised content then contact us for a quote. 

We aim is to assist and support our clients in a safe, non-threatening environment to achieve their business goals. We always strive to be flexible and make decisions quickly to support the client’s changing needs.

  • Classroom Style – We can train on-site or off-site
  • Virtual Training – We can have our facilitator deliver online and have staff login
  • Face to Face Workshops can be held at your workplace or one of our locations*
  • Virtual Online Delivery

*Additional costs will be quoted for training at one of our locations

Face-to-face*

  • Full Day $3800+GST
  • Half Day $2500+GST
  • 90 Minute Masterclass $1200+GST

Virtual Online

  • Full Day $3500+GST
  • Half Day $2200+GST
  • 90 Minute Masterclass $1200+GST

All Fees are for groups of up to 20 participants.

*Interstate travel costs may be charged

Customer Service Workshop

Contact us today to book this workshop or get in touch to find out more.

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