Communication Skills

Enhance your APS team’s effectiveness with McMillan Staff Development’s Communication Skills course.

Foundations of Government

Communication Skills Course Overview

McMillan’s Communication Skills Course is designed to enhance effective communication in the workplace for APS employees. Effective communication requires more than just speaking and listening; it involves self-awareness, understanding others’ communication preferences, and adapting your style to suit different situations. This workshop introduces relevant models and techniques through engaging discussion and self-reflection. Participants will develop key skills and leave with clear actions to become more effective communicators.

Elevate Your Teams with McMillan

  • APS-Focused Training

    Specialised programs designed for Australian Public Service teams.

  • Tailored Solutions

    Customised training to address the specific needs of your department.

  • Flexible Delivery Options

    Convenient face-to-face or interactive online workshops.

  • Supportive Learning Environment

    Foster a positive and inclusive experience for your staff.

  • Trusted Partner

    Proven success in delivering impactful training for government agencies.

  • Practical Application

    Real-world APS scenarios and hands-on exercises.

Communication Skills Course

Learning Outcomes

By the end of this course, participants will be able to:

Develop Communication

Enhance skills in sending and receiving messages effectively.

Overcome Barriers

Identify and break down barriers to communication.

Provide Feedback

Develop skills in giving and receiving feedback constructively.

Problem Solving

Apply communication techniques to solve problems more effectively.

Adapt to Different Styles

Communicate effectively with different behavioural styles.

Team Building

Use communication to foster effective team building and facilitate growth.

Manage Difficult Situations

Learn techniques for managing difficult communication situations.

More Information

Face-to-Face Workshop:

Engage your employees in dynamic and interactive learning experiences through our face-to-face workshops. Our expert instructors will deliver the training directly to your location, allowing for real-time interaction, group activities, and personalised guidance. Choose from a variety of workshop durations tailored to your specific needs.

Online Workshop:

Experience the convenience of our online workshops, where your employees can participate from anywhere in the world. Our virtual platform enables live interactions, multimedia presentations, breakout sessions, and collaborative learning, ensuring an engaging and interactive experience. Select from various workshop durations to accommodate your schedule.

Full Day (7 hours)

Dive deep into the subject matter with a comprehensive full-day workshop that allows ample time for in-depth discussions, practical exercises, and hands-on activities.

Half Day (3 hours)

Get a focused learning experience in a half-day workshop, where key concepts and skills are covered efficiently and effectively.

Masterclass (120 minutes)

Explore a specific topic in-depth during a concise and engaging masterclass that provides targeted insights and practical takeaways.

We offer our workshops and training sessions at various convenient locations. Whether you prefer an in-person experience or an online setting, we have options to suit your needs.

Our physical training facilities are equipped with state-of-the-art amenities and provide a comfortable and conducive learning environment. We carefully select our locations to ensure easy accessibility, ample parking, and proximity to public transportation.

For online workshops and self-paced courses, you can access them from anywhere with an internet connection. Our virtual learning platform offers a seamless and interactive experience, allowing you to participate in the training from the comfort of your own location.

Please note that additional costs may apply for training conducted at one of our physical locations or for interstate travel outside of the ACT. We will provide you with a detailed quote that includes any additional costs based on your specific requirements.

Flexible Training Schedule:

We understand the importance of convenience and flexibility when it comes to training. At McMillan, we work closely with our clients to select training dates and times that best suit their needs. We aim to accommodate your busy schedules and ensure minimal disruption to your daily operations.

At McMillan, we understand that each team has unique needs and requirements. That’s why we work closely with you to customise a training solution that addresses your specific challenges and provides tangible benefits.

Our approach begins with a consultation process where we listen to your goals, objectives, and desired outcomes. We take the time to understand your business context, industry, and target audience. This collaborative process ensures that the training program we develop aligns perfectly with your needs.

For our standard workshops, consultation and basic customisation are included in the standard course rate. We believe that tailoring the content to your specific context is essential to maximise the learning impact and relevance for your employees.

In cases where you require new or highly customised content development, we are more than happy to work with you. Simply reach out to us, and we will provide you with a personalised quote based on the scope and complexity of your requirements.

Our aim is to assist and support our clients in a safe and non-threatening learning environment. We prioritise flexibility and responsiveness, making quick decisions to adapt to your changing needs. Your business goals are at the forefront of everything we do.

Contact us today to discuss your training needs and let us help you achieve your business goals effectively and efficiently.

Contact Us Now

Submit a request for a personalised quote by filling out the form below. Our team will get back to you promptly with a tailored proposal that meets your training needs.

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