Facilitation skills

A full-day workshop building the confidence and technique to facilitate any session well.

Whether leading team meetings, moderating discussions, or running workshops, effective facilitation takes more than showing up. This workshop gives participants practical insights and hands-on practice for guiding group discussions, managing challenging dynamics, and keeping sessions on track. Participants leave with tools and techniques they can use straight away in both face-to-face and virtual settings.

Duration: Full day  ·  Delivery: Online or Face-to-face  ·  Cohort: 8-20 participants

Aligned to the APS Craft Capability Framework and APS Workforce Strategy 2025.

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Short Courses → Facilitation skills

What your team will learn

A full day, delivered to your team as a closed cohort.

McMillan’s Facilitation Skills workshop combines practical insights with hands-on practice, giving participants tools and techniques they can put into use immediately. Participants build the skills to guide group discussions and manage challenging dynamics in both face-to-face and virtual settings.

What we cover

    • The role of a facilitator — Understanding the role and responsibilities of an effective facilitator.
    • Guiding group discussions — Applying techniques to encourage participation and manage challenging dynamics.
    • Face-to-face and virtual facilitation — Understanding facilitation strategies across both settings.
    • Active listening and summarising — Building the skills to listen actively, summarise, and keep sessions on track.
    • Aligning with organisational culture — Applying facilitation approaches aligned with your organisation’s values, culture, and communication practices.

Workshop format

A full day, delivered to your team as a closed cohort.

Participants build a clear understanding of an effective facilitator’s role and responsibilities, and learn techniques to guide group discussions, encourage participation, and manage challenging dynamics as they arise. The workshop covers facilitation strategies for both face-to-face and virtual settings, and builds core skills in active listening, summarising, and keeping sessions on track. Participants also learn how to align their facilitation approach with their organisation’s values, culture, and communication practices.

At a glance

    • Length: Full day
    • Audience: All — tailored to audience as required
    • Delivery: Online (live, facilitated) or Face-to-face
    • Cohort size: Minimum 8, maximum 20 participants
    • Approach: Facilitated instruction and hands-on practice

Who the workshop is for

Suitable for team members at any level — tailored to the seniority and function of your cohort.

Facilitation Skills is designed for team members at any level who lead meetings, moderate discussions, or run workshops as part of their role. We tailor content and examples to your cohort’s seniority and function before delivery.

Typical cohorts

    • Staff who lead meetings or workshops as part of their role
    • Staff moderating discussions across face-to-face or virtual settings
    • Whole teams wanting a shared, consistent approach to facilitation

When this workshop is a good fit:

    • Staff need practical skills to guide group discussions and manage challenging dynamics
    • Your team facilitates a mix of in-person and virtual sessions
    • Staff want tools and techniques to build their confidence in delivery
    • You want facilitation approaches that align with your organisation’s culture and values

How we deliver

Evidence-based training grounded in adult learning principles, applied consistently to every engagement.

1. Initiate

Confirm outcomes, audience, schedule, and success measures.

2. Design and tailor

Shape content and scenarios to your workplace.

3. Deliver

Interactive, practical sessions online or in-person.

4. Evaluate and close

Capture feedback, measure impact, document improvements.

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Let's talk about your training needs

Tell us who you are and what you’re after — Ben or Lauren will get back to you.

Prefer to call? Phone us on (02) 6230 0266.

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