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McMillan Staff Development is committed to managing your personal information properly, ethically and lawfully, including (where applicable) by providing you with access to your personal information which is held by us.
Personal information is any information about you, from very sensitive through to everyday information. Examples of the type of personal information collected, used and stored by McMillan Staff Development include names, addresses, contact details, age, date of birth, educational record etc. We may collect your personal information and other information directly from you:
You have no obligation to provide any information to us. However, failing to do so may affect our ability to deliver our programs or to otherwise interact with you. Any McMillan Staff Development website forms are used to record your consent to McMillan Staff Development collecting and using your personal information. If you provide us with information about other individuals (for example, an emergency contact’s details), we rely on you to:
McMillan Staff Development may also collect personal information and other information about you:
When you visit the McMillan Staff Development website, our server makes a record of that visit and logs the following information:
The data listed above is collected to facilitate website and system administration, including:
Where McMillan Staff Development website contains links to third party websites, McMillan Staff Development accepts no responsibility for the privacy practices of those linked websites. We do not attempt to identify users or their browsing activities except in the unlikely event of a criminal investigation; for example, where a law enforcement agency has issued a warrant to inspect our server logs.
Our business is to provide you with education and training services, as well as other related services and products. In order to do that effectively, we use your information for a range of different purposes, including:
We do not sell your personal information to third parties.
Sometimes, we disclose your information to our related entities or individuals or organisations outside McMillan Staff Development. Common situations in which we disclose your information include:
In some cases, we may disclose your information to organisations, such as our providers of cloud services and website hosting services. These organisations may be based, or have servers, outside Australia. We will only disclose your personal information in compliance with the Privacy Act and APPs and we will take reasonable steps to ensure that those organisations protect and keep confidential the information they receive from us.
We understand that anonymity is an important element of privacy. In most cases, we need to know who you are in order to process and/or manage your application, enquiry, training or request. You can request to deal with us anonymously or by using a pseudonym in relation to certain matters; for example, when making a complaint unless we need to know your identity in order to investigate the complaint (such as in relation to a particular service provided by a training service provider). If it is practicable to deal with us anonymously or under a pseudonym, we will take reasonable steps to ensure that the information that you provide to us anonymously or under a pseudonym is not able to be linked with other information that we may have about you. If you wish to deal with us anonymously or under a pseudonym, please contact McMillan Staff Development and request to speak to our Privacy Officer.
We will provide you with access to personal (or business) information about you which is held by us, subject to the exceptions in the Privacy Act (for example, we may refuse to give you access to your personal information if giving access would have an unreasonable impact on the privacy of other people, or if your request for access is frivolous or vexatious).
Before giving you access to any information, we will require you to verify your identity in a manner that is reasonable in the circumstances and also to specify the information you wish to access. If we refuse to give you access to your information, we will provide you with reasons for our refusal. For example, if we are not satisfied as to the identity of the requester.
You will not be charged for lodging a request to access your personal (or business) information. Requests for access to information should, in the first instance, be directed by email to our office.
We will take reasonable steps to ensure that personal (or business) information about you which is held by us is accurate, up to date, complete and relevant. We encourage you to contact us as soon as possible in order to update any information we hold about you.
If we update or amend personal (or business) information about you that we previously disclosed to another entity, and you request that we notify that entity, we will take reasonable steps to give that notification.
If we refuse to update your information, we will provide you with the reasons for our refusal. If you ask us to, we will associate the relevant information with a statement that you have advised that the information is inaccurate or out of date.
McMillan Staff Development uses several physical and electronic security measures to protect personal (or business) information from misuse and loss, and from unauthorised access, modification or disclosure. For example, we restrict physical access to our offices, and we use a combination of security containers, firewalls, secure databases, computer user identifiers and passwords to protect personal information held by us.
Emails you send to us are screened by our email security systems and may be viewed by authorised McMillan Staff Development information technology personnel and service providers for security purposes.
All personal information collected and stored by McMillan Staff Development is held for a specified period of time, prior to eventual destruction. Time requirements for retention of personal information may be statutory in nature or, required under contract, or necessary for procedural fairness as determined by McMillan Staff Development. We maintain an active Retention and Destruction schedule setting out retention times for personal and other information. McMillan Staff Development regularly considers and reviews information collected to ensure that we do not collect excessive or irrelevant personal information.
Any data breaches will be treated in the manner set out in the McMillan Staff Development Data Breach Response Plan to contain and reduce the risk of unauthorised access, disclosure or loss of personal information.
Subject to applicable laws and our internal policies, we take reasonable steps to destroy or de-identify personal (or business) information about you when we no longer need it.
If you have a concern about the way in which McMillan Staff Development handles your personal information and wish to make a complaint, please contact Ben McMillan, the CEO directly of th eorganisation.
It is our intention to resolve your complaint to your satisfaction. However, if you do not believe that the matter has been resolved satisfactorily, you are entitled to contact the Office of the Australian Information Commissioner on 1300 363 992 (local call charges apply) or by using the other contact details on the Commissioner’s website. The Commissioner may investigate your complaint further.
If you wish, you can make a complaint directly to the Privacy Commissioner rather than contacting McMillan Staff Development in the first place.
To find out more about how McMillan Staff Development manages personal information, please contact us using the following details:
McMillan Staff Development Privacy Officer
McMillan Staff Development Pty Ltd
Telephone: 02 6230 0266
For more information on the Privacy Act you may:
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