Managing Difficult Situations Workshop

We Can Tailor This workshop to your workplace needs

Managing Difficult Situations Workshop

The Managing Difficult Situations Workshop will provide insight into how to turn difficult situations into opportunities.

At McMillan, we remain 100% flexible and responsive to support the needs of our clients and, as a preferred supplier to Government, ensure that everything we do and offer aligns with the future action plan and APS strategy towards 2025.

Difficult behaviour can drag on emotions and productivity and putting up with people’s difficult behaviour is rarely fun.

Interview Skills, Preparing Your Job Application, Certificate IV In Leadership & Management Career Development Workshop

Workshop Overview

The Managing Difficult Situations Workshop explores the critical skills that leaders need to master. 

Unfortunately, most of us are more likely to put up with it than we are to try to change it. In this age of teamwork, empowerment and personal responsibility, this is the deal: If the behaviour is bothering you, then you are the person who needs to do something about it.

Dealing effectively with difficult behaviour is a skill that can reap many rewards.

Left alone, it will get worse, affect more people and continue to incur hidden costs for organisations in which it occurs. Most difficult behaviour is accidental, but it can also be the result of intentional thought. Sometimes it is sporadic and takes us by surprise. At other times it is ongoing and forms patterns.

Difficult behaviour tends to affect others by:

  • Reducing enjoyment of their work

  • Wasting large amounts of their time

  • Reducing productivity and job satisfaction

  • Causing people to consider or actually resigning and moving on

  • Eating up huge amounts of time in meetings

  • Damaging relationships with clients

  • Turning other people into difficult people

More Information

We offer;

  • Full Day (7 hours)
  • Half Day (3 hours)
  • Masterclass (90 minutes)

Contact us to book a time that suits your workplace.

By the end of this course participants will be able to:

  • Identify and review difficult situations

  • Analyse why situations can be difficult

  • Develop strategies for managing difficult situations

  • Use a model to improve relationships

Our straightforward approach is specifically tailored to our clients’ unique needs. We offer practical solutions that will improve the dynamics and enhance the productivity of your business.​

  • The workshop will be contexualised to your workplace;

  • Training personnel are highly qualified and experienced;

  • We provide you with the best support and encouragement;

  • Training can be delivered on site at your workplace;

  • Training resources are of the highest standard;

  • We are flexible to take into account your requirements.

Inclusions & Investment

We work with you to customise a solution that will address your needs & provides tangible benefits!

Consultation and basic customisation is included in the standard course rate for all our workshops.

If we need to work with you to develop new or highly customised content then contact us for a quote. 

We aim is to assist and support our clients in a safe, non-threatening environment to achieve their business goals. We always strive to be flexible and make decisions quickly to support the client’s changing needs.

  • Classroom Style – We can train on-site or off-site
  • Virtual Training – We can have our facilitator deliver online and have staff login
  • Face to Face Workshops can be held at your workplace or one of our locations*
  • Virtual Online Delivery

*Additional costs will be quoted for training at one of our locations


  • Full Day $3800+GST
  • Half Day $2500+GST
  • 90 Minute Masterclass $1200+GST

Virtual Online

  • Full Day $3500+GST
  • Half Day $2200+GST
  • 90 Minute Masterclass $1200+GST

All Fees are for groups of up to 20 participants.

*Interstate travel costs may be charged

Managing Difficult Situations Workshop

Contact us today to book this workshop or get in touch to find out more.

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