Effective stakeholder management

A half-day workshop building the skills to engage stakeholders professionally and effectively.

Drawing on the principles of high-quality customer service, this workshop helps participants identify their stakeholders and understand what they need from the relationship. Participants explore communication techniques to improve stakeholder engagement in an APS context and learn to tailor their approach to the situation, including managing difficult stakeholder interactions when they arise.

Duration: Half day  ·  Delivery: Online or Face-to-face  ·  Cohort: 8-20 participants

Aligned to the APS Craft Capability Framework and APS Workforce Strategy 2025.

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Short Courses → Effective stakeholder management

What your team will learn

The skills to identify, engage, and manage stakeholder relationships well.

Participants learn to identify the purpose and nature of their engagement with different stakeholders, and build an understanding of the organisational policies and procedures that shape that engagement. They learn how to address stakeholder needs, tailor their communication to the situation, and build strategies to monitor and improve stakeholder engagement over time, including how to manage difficult situations when they arise.

What we cover

    • Identifying stakeholder engagement — Understanding the purpose and nature of engaging with stakeholders.
    • Organisational policies and procedures — Understanding the policies and procedures relevant to stakeholder engagement.
    • Tailoring communication — Addressing stakeholder needs and adapting communication to the situation.
    • Monitoring and improving engagement — Using strategies to monitor and improve stakeholder engagement, including managing difficult situations.

Workshop format

Half a day, delivered to your team as a closed cohort.

McMillan’s Effective Stakeholder Management workshop draws on high-quality customer service principles to help participants engage stakeholders professionally. Participants build practical communication techniques to strengthen stakeholder engagement, including how to manage difficult situations as they arise.

At a glance

    • Length: Half day
    • Audience: All — tailored to audience as required
    • Delivery: Online (live, facilitated) or Face-to-face
    • Cohort size: Minimum 8, maximum 20 participants
    • Approach: Facilitated instruction and practical activities

Who the workshop is for

Suitable for team members at any level — tailored to the seniority and function of your cohort.

Effective Stakeholder Management is designed for team members at any level who engage with stakeholders as part of their role. We tailor content and examples to your cohort’s seniority and function before delivery.

Typical cohorts

    • Staff managing external or internal stakeholder relationships
    • Staff navigating difficult or complex stakeholder situations
    • Whole teams wanting a shared, consistent approach to stakeholder engagement

When this workshop is a good fit:

    • Staff need practical skills to identify and manage stakeholder relationships
    • Stakeholder engagement isn’t as effective or consistent as it needs to be
    • Staff want strategies for managing difficult stakeholder situations
    • You want a shared understanding of stakeholder engagement across your team

How we deliver

Evidence-based training grounded in adult learning principles, applied consistently to every engagement.

1. Initiate

Confirm outcomes, audience, schedule, and success measures.

2. Design and tailor

Shape content and scenarios to your workplace.

3. Deliver

Interactive, practical sessions online or in-person.

4. Evaluate and close

Capture feedback, measure impact, document improvements.

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Let's talk about your training needs

Tell us who you are and what you’re after — Ben or Lauren will get back to you.

Prefer to call? Phone us on (02) 6230 0266.

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