Conflict resolution

A half-day workshop building the skills to work through disagreement and reach a positive outcome.

This workshop explores how to manage differences of opinion and achieve positive outcomes, covering the causes of conflict and different resolution styles and approaches. Participants build an understanding of their own approach to conflict, as well as how others typically respond, so they leave equipped with practical strategies and effective communication techniques to handle difficult situations.

Duration: Half day  ·  Delivery: Online or Face-to-face  ·  Cohort: 8-20 participants

Aligned to the APS Craft Capability Framework and APS Workforce Strategy 2025.

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Short Courses → Conflict resolution

What your team will learn

Strategies for working through conflict and reaching a positive outcome.

Participants learn to identify and apply several approaches to conflict resolution and build effective strategies for addressing conflict as it arises. The workshop gives participants the chance to practise handling difficult situations and build the communication techniques that make resolving conflict easier.

What we cover

    • Approaches to conflict resolution — Identifying and implementing different approaches to resolving conflict.
    • Addressing conflict situations — Demonstrating effective strategies to address conflict as it arises.
    • Handling difficult situations — Practising skills for managing difficult conversations and situations.
    • Communication techniques — Using effective communication techniques to support conflict resolution.

Workshop format

Half a day, delivered to your team as a closed cohort.

McMillan’s Conflict Resolution workshop covers the causes of conflict and different resolution styles and approaches. Participants practise handling difficult situations and build the communication techniques and strategies to work through conflict effectively.

At a glance

    • Length: Half day
    • Audience: All — tailored to audience as required
    • Delivery: Online (live, facilitated) or Face-to-face
    • Cohort size: Minimum 8, maximum 20 participants
    • Approach: Facilitated instruction and practical activities

Who the workshop is for

Suitable for team members at any level — tailored to the seniority and function of your cohort.

Conflict Resolution is designed for team members at any level, especially those who face conflict directly or must guide others through it. We tailor content and examples to your cohort’s seniority and function before delivery.

Typical cohorts

    • Staff who deal with conflict as part of their role
    • Staff supporting others through conflict situations
    • Whole teams wanting a shared, practical approach to resolving conflict

When this workshop is a good fit:

    • Conflict within your team is affecting how people work together
    • Staff need practical strategies for handling difficult situations
    • You want a shared understanding of different approaches to conflict resolution
    • Staff would benefit from stronger communication skills for resolving disagreement

How we deliver

Evidence-based training grounded in adult learning principles, applied consistently to every engagement.

1. Initiate

Confirm outcomes, audience, schedule, and success measures.

2. Design and tailor

Shape content and scenarios to your workplace.

3. Deliver

Interactive, practical sessions online or in-person.

4. Evaluate and close

Capture feedback, measure impact, document improvements.

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Let's talk about your training needs

Tell us who you are and what you’re after — Ben or Lauren will get back to you.

Prefer to call? Phone us on (02) 6230 0266.

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