Emotional Intelligence

A half-day workshop for teams building self-awareness and stronger working relationships.

Emotional intelligence is a skill that can be developed. This workshop explores the four dimensions of emotional intelligence — self-awareness, self-management, social awareness, and relationship management — and gives participants practical strategies to build skills in each. Each participant leaves with a straightforward action plan for their own development.

Duration: Half day  ·  Delivery: Online or in the ACT  ·  Cohort: 8-20 participants

Aligned to the APS Craft Capability Framework and APS Workforce Strategy 2025.

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Short Courses → Emotional Intelligence

What your team will learn

Practical emotional intelligence skills participants can apply to their working relationships from day one.

By the end of the workshop, participants will develop a deeper understanding of the components of emotional intelligence through individual reflection and group activities. They will learn how emotional intelligence can change their leadership and teamwork approaches. And they will be equipped with practical techniques for working effectively with others by adapting to diverse personal styles and using empathy to strengthen relationships.

What we cover

    • Self-awareness — Recognising your own emotions, triggers, and patterns of response.
    • Self-management — Managing your emotional reactions and staying effective under pressure.
    • Social awareness — Reading emotions in others and understanding group dynamics.
    • Relationship management — Building and maintaining strong working relationships.
    • Empathy in practice — Using empathy to strengthen collaboration and adapt to diverse personal styles.
    • Your action plan — Building a straightforward personal action plan for ongoing development.

Workshop format

Half a day, delivered to your team as a closed cohort.

McMillan’s emotional intelligence workshop explores the four dimensions of emotional intelligence and provides practical strategies to develop skills within each. Participants undertake individual reflection and group activities across the session and leave with a personal action plan.

At a glance

    • Length: Half day
    • Audience: All — tailored to audience as required
    • Delivery: Online (live, facilitated) or in-person in the ACT
    • Cohort size: Minimum 8, maximum 20 participants
    • Approach: Facilitated instruction, individual reflection, and group activities

Who the workshop is for

Suitable for team members at any level — tailored to the seniority and function of your cohort.

Emotional Intelligence is designed for team members at any level who work with others as part of their role. We tailor content and examples to your cohort’s seniority and function before delivery.

Typical cohorts

    • Leaders and emerging leaders building the interpersonal skills that underpin effective leadership
    • Team members in collaborative or stakeholder-facing roles where working relationships matter
    • Graduates and new starters building foundational workplace awareness
    • Whole teams building a shared language for working well together

When this workshop is a good fit:

    • Team dynamics or interpersonal friction are getting in the way of good work
    • Leaders want to build stronger self-awareness and people skills
    • You’re investing in the interpersonal capability that underpins leadership
    • You want your team to have a shared framework for working with others

How McMillan delivers

An evidence-based delivery approach grounded in adult learning principles and applied consistently to every workshop.

Every workshop follows the same delivery cycle—a consistent approach we apply to every workshop we run.

Our delivery cycle

    1. Initiate — We confirm outcomes, audience, delivery mode, schedule, and success measures. You get a Delivery Plan covering scope, responsibilities, evaluation, risks, and dependencies before we start.
    2. Design and tailor — Where contextualisation is needed, we shape content, scenarios, and activities to your workplace. You get finalised session materials before delivery.
    3. Deliver — We deliver online or face-to-face at your location. Sessions are interactive, practical, and designed for the roles and settings your team actually works in.
    4. Evaluate and close — We capture participant and stakeholder feedback and agreed measures of impact. You get an evaluation summary you can share with your executive.

This same delivery discipline sits under every workshop McMillan runs — non-accredited short courses and nationally recognised qualifications alike.

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Let's talk about your training needs

Tell us who you are and what you’re after — Ben or Lauren will get back to you.

Prefer to call? Phone us on (02) 6230 0266.

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