Overview
This course identifies your key relationships, your internal and external clients – establishing relationship priorities, development and management.
Learning Outcomes
Participants undertake an analysis of critical relationships and apply the partnering model. They will identify the current and anticipated performance of the relationship and develop strategies to improve the situation. We look at managing perceptions, seeking and responding to feedback, language of influence, and engaging our clients.
As part of the partnering model we review business processes and relationship management. We look at juggling hard realities – deadlines, work plans with people management priorities, time management, and managing upwards.
Target Audience
This course if beneficial to anyone working in a busy environment and for those who work in a team and would like to improve the overall performance of their team.
Duration |
This course can be tailored to business needs. A half day workshop will provide an overview and introductory information. A full day session will incorporate more practical sessions allowing for participants to spend more time practicing and receiving specific feedback. |