Frontline Management

Overview

This program can be designed and tailored to business needs. We can draw from a range of sessions in our frontline management suite to develop your supervisors and frontline managers.

Topics to choose from include:

  • Coaching in the workplace
  • Mentoring in the workplace
  • Creating a positive culture in the workplace
  • Decision making/problem solving
  • Effective delegation
  • Leadership skills
  • Performance management
  • Negotiation skills
  • Supervising in the workplace
  • Managing workplace relationships
  • Team management
  • Time management
  • Work/life balance
  • Workplace communication strategies

 

Learning Outcomes

The learning outcomes are dependent on the specific sessions chosen

 

Target Audience

Generally this program is aimed at “first level” supervisors or managers who have staff that report directly to them. It can however be modified to be relevant to more senior levels of management.

 

Duration

The sessions mentioned above are normally between half and full day duration each, therefore the duration of this program is dependent on the number of topics chosen and the negotiated time-frame for delivery.

 

Student information

Information for prospective and current students. More info...