Overview
Effective customer service is an art and a learned skill. Training staff to handle customers with confidence and efficiency is essential for good customer service and for business profit and growth.
This program is designed to work through the key areas of success in customer service:
Learning Outcomes
By the end of this session, participants will be able to:
Target Audience
Anybody who communicates with customers in sales and/or service capacity, and anybody who manages staff who communicate with customers.
Duration |
This course can be tailored to business needs. A half day workshop will provide an overview and introductory information. A full day session will incorporate more practical sessions allowing for participants to spend more time conducting activities and practicing scenarios. |